Terms of use
In accordance with the provisions of Articles 6-III and 19 of Law No. 2004-575 of June 21, 2004 for Confidence in the Digital Economy, known as L.C.E.N., we bring to the attention of users and visitors to the site www.roche-xrolax.simplebo.net the following information:
1. Legal information
1.1 Site Editor
Company name: ROCHE
Head office address: 8, rue de Moscou
Postal code: 75008
City: PARIS
Tel: 0140080625
Legal form: sarl
Amount of share capital: 525950
1.2. Activity
Authorized by :
Prefecture
Address: 8, rue de Moscou
Postal code: 75008
City: PARIS
Country: FRANCE
1.3. Website
The website is hosted on the domain: www.roche-xrolax.simplebo.net
1.4. Person responsible for the publication
Publication manager: Simon TIBI
Email : nhb-dapi@hotmail.fr
Tel: 0140080625
Company legal representative: Simon TIBI
City of the court of jurisdiction in the event of a dispute: PARIS
1.5. Agency / Webmaster
Company: Grapstor SAS
Address: 43 boulevard Voltaire
Postal code: 75011
City: Paris
Country: France
Email : contact@simplebo.fr
Tel.: 01 84 17 49 76
1.6. Hosting
Company: Simplébo
Address: 43 boulevard Voltaire
Postal code: 75011
City: Paris
Country: France
Tel.: 01 84 17 49 76
2. Presentation and principle
The following is referred to as the "User": User, any Internet user connecting to and using the above-mentioned site: www.roche-xrolax.simplebo.net.
ROCHE makes every effort to provide the most accurate and up-to-date information possible on the www.roche-xrolax.simplebo.net website (subject to any changes made since it was put online), but cannot guarantee the accuracy, completeness and topicality of the information published on its site, whether it is its own fault or that of third-party partners who supply such information. Consequently, the Internet user must ensure the accuracy of the information and report any modifications to the site that he/she considers useful. ROCHE is in no way responsible for the use made of this information, nor for any direct or indirect prejudice that may result.
3. Accessibility
In principle, the www.roche-xrolax.simplebo.net website is accessible to users 24 hours a day, 7 days a week, except in the event of scheduled or unscheduled interruptions for maintenance purposes or in cases of force majeure. In the event of unavailability of the service, ROCHE undertakes to do its utmost to restore access to the service. Being subject only to an obligation of means, ROCHE cannot be held responsible for any damage, whatever its nature, resulting from the unavailability of the service.
4. Intellectual property
ROCHE is the exclusive owner of all intellectual property rights or holds the rights of use on all elements accessible on the site, including the structure, texts, images, graphics, logos, icons, sounds, software...
Any reproduction in whole or in part of the www.roche-xrolax.simplebo.net website, or any representation, modification, publication or adaptation in whole or in part of any of these elements, is forbidden without the prior written authorization of ROCHE. Failure to do so will be considered as counterfeiting and liable to prosecution in accordance with the provisions of articles L.335-2 et seq. of the French Intellectual Property Code.
5. Hyperlinks and cookies
5.1. Hypertext links
The www.roche-xrolax.simplebo.net website may contain a number of hypertext links to other sites. ROCHE has no means of controlling the sites linked to its website, and is not responsible for the availability of such external sites and sources, nor does it guarantee them. ROCHE cannot be held responsible for any damage whatsoever resulting from the content of these external sites or sources, and in particular from the information, products or services they offer.
If you navigate to one of these sites, please note that they have their own privacy policies and that our responsibility ends when you leave our site.
The owners of third-party websites may not set up a hyperlink to this site without the express prior authorization of ROCHE, which reserves the right to accept or refuse a hyperlink without having to justify its decision.
5.2. Cookies
Users are informed that when they visit the www.roche-xrolax.simplebo.net website, one or more cookies may be automatically installed on their computer via their browser. A cookie is a block of data which does not allow the user to be identified, but which records information relating to the user's browsing on the site. It contains a number of data items that are stored on your computer in a simple text file that a server accesses to read and record information.
You can set your browser to notify you of the presence of cookies and, if necessary, refuse them, as described at the following address: www.cnil.fr.
5.3. Third-party cookies
Our site may contain links to or from partner sites and other third-party sites. If you navigate to one of these sites, please note that they have their own privacy policies and that our responsibility ends when you leave our site. Please check their privacy policies before transmitting your personal data to third-party sites.
6. Protection of people and property - personal data management
The Customer is informed of the regulations concerning marketing communication, the law of June 21, 2014 for confidence in the Digital Economy, the Data Protection Act of August 06, 2004 as well as the General Data Protection Regulation (RGPD: n° 2016-679).
6.1. Persons responsible for the collection of personal data
For Personal Data collected as part of the creation of the User's personal account and browsing on the Website, the party responsible for processing Personal Data is: ROCHE. www.roche-xrolax.simplebo.net is represented by ROCHE, its legal representative.
As the party responsible for processing the data it collects, www.roche-xrolax.simplebo.net undertakes to comply with the legal provisions in force. In particular, it is the Customer's responsibility to establish the purposes of its data processing, to provide its prospects and customers, from the time their consent is collected, with full information on the processing of their personal data, and to maintain an accurate register of processing. Whenever www.roche-xrolax.simplebo.net processes Personal Data, www.roche-xrolax.simplebo.net takes all reasonable steps to ensure that the Personal Data is accurate and relevant to the purposes for which www.roche-xrolax.simplebo.net processes it.
6.2. Purpose of data collected
www.roche-xrolax.simplebo.net may process some or all of the following data:
- to enable browsing on the Site and connection to the user's private area: Site connection and usage data
- to prevent and combat computer fraud (spamming, hacking, etc.): hardware used for browsing, IP address, pages visited, etc.
- to improve browsing on the Site: connection and usage data
www.roche-xrolax.simplebo.net does not sell your personal data, which is only used for statistical and analysis purposes.
7- Limitation of liability
The information contained on this site is as accurate as possible and the site is periodically updated, but may contain inaccuracies, omissions or gaps. If you notice a gap, error or what appears to be a malfunction, please report it by e-mail, describing the problem as precisely as possible (page causing the problem, action triggering it, type of computer and browser used, etc.). www.roche-xrolax.simplebo.net cannot be held responsible for any gaps, errors or malfunctions caused.
Any content downloaded is done so at the user's own risk and under his/her sole responsibility. Consequently, ROCHE cannot be held responsible for any damage to the user's computer or loss of data resulting from downloading.
ROCHE cannot be held responsible for the hypertext links set up within the framework of this website leading to other resources on the Internet.
About legal notices :
The legal notices defined on this page apply to the entire present website and are subject to change without notice. Users of the site are therefore invited to consult them regularly.
These general terms and conditions of sale govern the commercial relationship between NETSINN, a company operating several sites (hereinafter referred to as "the site") and its customers.
Preamble
1. These General Terms and Conditions of Sale apply to individual reservations made by the customer for his/her personal needs.
2. The reservation request implies adherence to the present conditions of sale and full and unreserved acceptance of their provisions.
3. The reservation request must be made in the name of one of the persons who will be staying at the establishment (hereinafter referred to as the "Customer").
4. The customer acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of sale of the reserved rate available on the website.
5. The customer declares that he/she has the capacity to contract, i.e. has reached the age of majority and is not under guardianship.
6. The customer's agreement to the general terms and conditions of sale and the terms and conditions of sale of the fare booked is obtained at the time of booking; no booking is possible without this agreement.
7. The payment made for a reservation for which the sales conditions of the tariff do not allow modification or cancellation of the reservation, will hereinafter be referred to as the prepayment.
Article 1: Booking
1. The reservation is deemed to have been made when the bank details are validated.
2. The customer may reserve on the Website, on an individual basis, and for his/her personal needs, a limited number of apartments per reservation and on a single Mobile Service. For bookings of more than 3 (three) apartments, La Société reserves the right to apply special pricing conditions and cancellation policies to the corresponding contracts.
3. Prior to any reservation, the customer undertakes to complete the information requested on the reservation form.
4. The customer attests to the truthfulness and accuracy of the information provided.
5. The reservation procedure includes the following steps:
- ¬ step 1: choose a room and a rate ;
- ¬ step 2: selection of one or more additional services (valid only on site) ;
- ¬ step 3: check booking details, total price, applicable sales conditions and make any necessary adjustments (room, rate, additional service) ;
- ¬ step 4: customer details ;
- ¬ step 5: credit card entry for guarantee or prepayment requests
- ¬ step 6: consult and accept the general terms and conditions of sale and the terms and conditions of sale for the fare booked before confirming the reservation ;
- ¬ step 7: booking validation by the customer.
The establishment acknowledges receipt of the customer's reservation by sending an e-mail without delay to the customer at the e-mail address previously provided, summarizing the contract offer, the services reserved, the prices, the conditions of sale relating to the tariff selected and accepted by the customer, and the reservation date.
Article 2: Cancellation conditions
1. In accordance with article L. 221-28 of the French Consumer Code, customers are reminded that they do not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code.
2. The conditions of sale of the reserved fare specify the terms of cancellation and/or modification of the reservation.
3. Reservations with prepayment cannot be modified and/or cancelled. Deposits paid in advance will not be reimbursed. In this case, this is mentioned in the sales conditions of the tariff.
4. When the conditions of sale of the reserved fare allow it, the reservation can be cancelled directly on the Site or the Mobile Services via the "Consult or cancel your reservation" section. "Consult or cancel your reservation".
5. In the event of interruption of the stay (unscheduled departure), the customer must also pay for the night of the day of departure. In the case of pre-payment reservations, no refund will be made.
6. Unless expressly agreed otherwise, the apartments are available from 3 p.m. on the day of arrival and the customer must leave the apartment by 11 a.m. on the day the reservation ends. Late check-out is possible on request, subject to apartment availability and an additional charge.
Article 3 - Prices
1. Prices are quoted in euros. Prices include the VAT applicable on the date of the order, and any change in the VAT rate (10%) will be automatically reflected in the prices indicated on the date of invoicing.
2. The prices indicated include only the services strictly mentioned in the reservation. At the time of invoicing, any additional services provided by the accommodation provider during the stay and the tourist tax will be added to the price mentioned in the booking.
3. The prices applicable are those in force on the day of booking. Only the price indicated in the booking confirmation is binding.
Article 4: Terms of payment
1. Payment for all services must be made directly on site and in advance at the time of booking (except for bookings payable to the establishment).
2. To guarantee the reservation, except in the case of special conditions or rates, the customer must provide his/her bank details by credit or debit card (Visa, Mastercard, American Express), indicating the card number directly in the appropriate field (entry secured by SSL encryption), with no spaces between the digits, as well as the date of validity and the visual cryptogram.
3. Payment is debited when the stay is booked (online prepayment on certain rates), except in the case of special conditions or rates where payment is debited directly at the establishment; this prepayment is referred to as a deposit.
4. In the case of online prepayment, the deposit is debited at the time of booking.
5. At the time of prepayment, the amount debited at the time of booking includes: the price of the accommodation, taxes and any additional services selected by the customer, except for the tourist tax, unless explicitly stated otherwise.
6. In the event of a no-show (reservation not cancelled - customer not present) for a reservation guaranteed by credit card, the accommodation provider will debit the customer, as a flat-rate indemnity, for the amount of the reservation on the credit card that was given as a reservation guarantee.
7. The credit card used for prepayment can be requested by reception on arrival at the establishment. It must be in the name of the reservation. If this is not the case, it will be necessary to contact the establishment in advance to fill in an authorization form and provide a copy of the credit card and the cardholder's ID for authorization. In this case, the establishment may ask the customer to pay the deposit on site using his or her own credit card, in exchange for which the establishment will refund the deposit initially paid on the card used to make the reservation.
ARTICLE 5: online check-in procedure
NETSINN offers the Customer or User the possibility of receiving in advance the access code(s) to his/her apartment(s) by proceeding with an online check-in. This online check-in avoids the need to check in at the accommodation reception during opening hours.
Once the reservation has been confirmed, the Customer or User is invited by e-mail to register for remote check-in.
The registration link is also available on the booking confirmation e-mail and on the platform from which the booking was made.
- Even if the Customer or User has already left their credit card number to guarantee and pay for their reservation online, they will be asked to enter their credit card number, validity date and cryptogram when registering for the remote check-in to pay their deposit by credit card imprint, which will only be debited in the event of damage or non-compliance with the establishment's rules. The customer or user validates the transaction via Stripe (secure payment).
- The User or Customer will only be debited for the amount of their reservation at the effective moment when their reservation is no longer refundable.
- If the Customer or User has opted for an online prepaid reservation, the amount of the reservation will be debited immediately.
- Local law requires each guest to present an identity card/passport on arrival at the apartment.
The Customer or User will receive an e-mail with the apartment number and his access code, which will be active on the day of his arrival at 3:00 pm.
If the apartment number and access code have not been received by 10 a.m. on the day of arrival, the Customer or User must contact the reception desk before 11 p.m..
Any Customer or User may take advantage of this service provided that they have made a "direct" reservation on the Site or mobile application, subject to whether or not the establishment concerned has activated the functionality.
If a request for payment authorization is refused, the reservation will be cancelled, and the online check-in request cannot be confirmed. The Customer or User will be informed that he/she must go to reception to validate the check-in and pay (subject to availability at the time of payment).
Article 6: Relocation
In the event of force majeure, exceptional events or technical problems in the establishment making the customer's stay impossible, the establishment will make every effort to find alternative accommodation, if possible in an establishment of the same or higher category. Any additional cost of the room and the outward journey between the 2 accommodations will be borne by the establishment.
Article 7: Staying in the establishment
1. When validating their arrival booking, customers are asked to fill in a "Check-in online" form. To do this, the customer will be asked to show proof of identity in order to verify his or her identity. The establishment reserves the right to cancel the reservation if the customer fails to present proof of identity.
2. The customer accepts and undertakes to use the apartment in a reasonable manner and in accordance with its purpose. Any behavior contrary to morality and public order will lead the accommodation provider to ask the customer to leave the establishment without any compensation or refund, if payment has already been made. If no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.
3. The customer undertakes to ensure that the IT resources (WIFI access) made available by the establishment are not used in any way for illicit purposes. The customer is also required to comply with the security policy of the establishment's Internet service provider, including the rules governing the use of the security measures implemented to prevent the illicit use of IT resources, and to refrain from any action that might undermine the effectiveness of these measures.
4. The customer will be held responsible for any damage, deterioration or act of vandalism that may occur as a result of occupying the premises and/or as a result of the participants and/or staff for whom the customer is responsible, as well as for property damage resulting from the use of the Internet network, such as loss of data, viruses, disruption of service.
5. Except with the express permission of the establishment, pets of any kind are not accepted. In all cases, permission will be granted at an extra charge, and on condition that they are kept on a leash or in a cage in the common areas of the establishment. The establishment may ask for an up-to-date health record and the use of a flea collar. In the event of damage or deterioration caused by the animal, the owner will be held directly liable.
6. Smoking and vaping are not permitted inside the establishment. Failure to do so will result in a penalty corresponding to the closure and complete cleaning of the room.
7. Any kind of event or party is strictly forbidden in any of our establishments, and the customer will be subject to a penalty corresponding to the collateral damage caused to the establishment and its neighbourhood, and to legal proceedings for non-respect and violation of the establishment's rules.
8. It is strictly forbidden to make noise during the quiet hours between 20:00 and 07:00. As it disturbs other guests and the neighborhood, the guest will be subject to a penalty corresponding to the collateral damage caused to the establishment and its neighbors.
Article 8: Security deposit
Once the reservation is validated, the Customer or User will be asked to enter his or her card number, validity date and cryptogram when registering for the remote check-in. This time, the Customer or User will be asked to pay his or her deposit by credit card imprint, which will only be debited in the event of damage or non-compliance with the establishment's rules. The customer or user validates the transaction via Stripe (secure payment).
Depending on the standing of the apartment, the price of the deposit will be fixed and mentioned at the time of booking. It will be requested before your arrival by credit card only, your account WILL NOT BE DEBITED only in case of non-compliance with the rules.
The security deposit is mandatory to access the accommodation and can only be validated by credit card. The deposit is secured by Stripe.
Any breach of property rules will incur a penalty deducted directly from your deposit, even if no damage has been caused.
Failure to pay the deposit will not justify a refund of your reservation.
Article 9: Complaints
All complaints must be sent to the establishment or by registered mail, return receipt requested, no later than 15 days after the departure date, failing which they will be barred.
Article 10: Responsibilities
1. The photographs presented on the site are not contractual. Although every effort is made to ensure that the photographs, graphics and texts used to illustrate the apartments presented give as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furnishings or possible renovations. The customer is not entitled to any claims in this respect.
2. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, the act of a third party, unforeseeable and insurmountable, the act of the customer or the act of its partners, such as the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorized prepayment by the cardholder's bank.
Article 11: Respect for privacy and protection of personal data
1. The establishment is responsible for the processing of personal data.
2. As part of this processing, the establishment collects information concerning the customer's identity, e-mail and/or postal address, telephone number, credit card details required for payment of the apartment and other information related to the customer's particular requirements.
3. The customer is informed, on each personal data collection form, of the compulsory or optional nature of the answers by the presence of an asterisk.
4. All services will be recorded and made available to the customer on request at the following address: contact@netsinn.fr
5. In accordance with the French Data Protection Act 78-17 "Informatique et Libertés" of January 6, 1978 as amended and the General Data Protection Regulation that came into force on May 25, 2018, customers have the right to access, rectify and object to personal data processed concerning them.
6. The customer may also refuse processing, request that processing be restricted or request the deletion (within the limits of the legal retention periods) of personal data.
7. This right may be exercised by sending a written request to contact@netsinn.fr, who will respond to the requests made.
8. The purpose of processing the personal data collected corresponds to the obligations relating to the services provided (customer management, commercial prospecting, statistics).
9. Some personal data may be collected for services provided by the establishment's service providers for the purposes of booking or executing the contract, hotel reservations, quality control management, complaints (Airbnb, Booking.com, Vrbo, Abritel, Sweetinn). These service providers have their own privacy policies. We accept no responsibility for their policies or the processing of personal data.
Article 12: Applicable law - language
These terms and conditions of sale are governed by French law.
The authentic language is French. Should the general terms and conditions of sale be translated into a foreign language, the French language shall prevail over any other translation in the event of any dispute, litigation, difficulty of interpretation or execution of the present terms and conditions and more generally concerning the existing relations between the parties.
Article 13: Evolution / modification of the general terms and conditions of sale by Internet
These General Terms and Conditions of Sale may be amended and/or supplemented at any time. As soon as it is posted on the Internet, the new version of the General Terms and Conditions of Internet Sales will automatically apply to all customers.
Article 14: Mediation of consumer disputes
In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.
If no amicable agreement can be reached, and in accordance with the provisions of the French Consumer Code, the consumer may refer the matter free of charge to the consumer mediator proposed by NETSINN, namely the Association of European Mediators (AME CONSO), within one year of the written complaint sent to the professional.
Referral to the Consumer Ombudsman must be made :
- - or by completing the form on the AME CONSO website: www.mediationconso-ame.com ;
- - or by post to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.
When you visit our website, various types of information are collected, including the IP address from which you access the site, the version and type of browser used to access the site, the operating system used, the domains and the time of the request. This information does not enable us to identify the identity of the user, nor is this our objective. We use the information collected for statistical purposes only, mainly to improve the content and presentation of our website. Please note that we may collect additional data, such as name, postal and e-mail addresses, telephone number, which you voluntarily provide to us when browsing our site. You may also pay for and use our services using a pseudonym or anonymized data, without providing us with the above-mentioned personal data.
COOKIES :
This website uses cookies to collect data for statistical purposes. Cookies are small files stored on your computer's hard drive; as you browse our site, they monitor your activity and provide us with key data to facilitate navigation. If cookies are stored on your computer, you won't need to enter all the data required to access this site each time you visit. This data enables us to customize our website to suit your tastes and needs, as part of our overall effort to provide you with seamless access to our pages and services. If you do not wish cookies to be stored on your computer, you can use your browser settings to block cookies from our site. To find out how to configure your browser to manage cookies, please visit your browser's Help Center. You can delete cookies already stored on your computer at any time. Please note that blocking cookies may restrict access to certain functions on our site and result in a less streamlined experience.
DISCLOSURE OF DATA TO THIRD PARTIES :
Unless otherwise stated in this declaration, all data that you share with us, or that we collect from you when you browse our site, will be kept secret and will not be disclosed to third parties, except where required by law or where the data must be passed on in order to perform the contractual relationship to which you have subscribed. Third-party companies and associates, including online payment companies, will only have access to this data when necessary to process your order. In such cases, we will ensure that the scope of data transmission is kept to the agreed essential minimum. We also impose a strict data protection policy on the personal data you provide to us or that we find. By following this policy, we comply with the provisions of data protection legislation. Please note that we are not responsible for the data you provide to other service providers. We take steps only to ensure that any data about you provided by other service providers is provided in full compliance with the requirements of data protection and privacy laws, as set out in our privacy policy.
GOOGLE ANALYTICS :
This website uses Google Analytics, an analysis service operated by Google that helps sites understand how to personalize their pages in order to improve the user experience. This service uses cookies to track your actions, including the time you spend on our site and the pages you visit. Please note that none of your personal data is collected through the use of our Google Analytics account, so we are not able to identify who visits our site. To find out more about Google Analytics, visit the official page.
NEWSLETTER :
You will only receive advertising information via our newsletter if you authorize us to use your e-mail address for this purpose. Our site or its subsidiaries will never send you newsletters or advertising e-mails unless you have subscribed to them. By subscribing to our newsletter, you can select your areas of interest in order to receive related e-mails. We use this information and your personal details to send you information of interest to you. If you prefer to unsubscribe from our newsletter or advertising e-mails, you can click on the unsubscribe link at the bottom of our e-mails.
NETSINN allows customers to choose between two cancellation policies when booking an apartment.
Moderate: customers receive a full refund for cancellations made more than 14 days prior to arrival. In the event of cancellation or modification of a reservation within 14 days of the arrival date, no full or partial refund will be granted.
Non-refundable : No refund will be given in the event of cancellation, regardless of the time of cancellation.
* Housekeeping fees will be refunded for any booking cancellation, regardless of cancellation policy.
**Applicable taxes will be withheld and remitted.
Security deposit: A specific security deposit amount will be transferred by bank transfer or blocked on your credit card before your arrival. It will be released up to 5 working days after your departure date.
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